Refund policy

Return & Refund Policy

Paper + Linen

At Paper + Linen, we want you to feel confident in every purchase. We offer returns on eligible merchandise within 30 days of delivery, subject to the conditions below.

Returns & Exchanges

Eligible items may be returned within 30 days of delivery, provided they are:

Unworn, unused, and unwashed
In their original condition
Returned with original tags and packaging
Accompanied by proof of purchase

To request a return, email Help.paperandlinen@gmail.com with your order number and the item you would like to return.

Our team will review your request, confirm eligibility, and provide return instructions.

Please do not send items back without contacting us first. Because we work with multiple fulfillment partners, return addresses may vary.

Final Sale Items

The following items are generally not eligible for returns or exchanges due to sizing, changes of mind, or personal preferences:

Made-to-order and print-on-demand apparel
Personalized or customized products
Items specifically marked Final Sale
Gift cards
Products that cannot be returned for hygiene or other applicable reasons

Additional product-specific exclusions may apply and will be communicated where relevant.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, whenever possible.

Email Help.paperandlinen@gmail.com with your order number, a description of the problem, and clear photographs of the item and packaging.

We will review the issue and arrange an appropriate resolution, which may include a replacement, refund, or other remedy.

Return Shipping

Return shipping arrangements depend on the item and fulfillment partner.

If your return is approved, we will provide instructions and let you know whether a prepaid return label is available or whether any return shipping charges apply.